These days, it seems like customer service is an afterthought.

Before I started Reid AV Services (then Reid Sound) in 1999, I didn't like the way employers I worked for treated me or their customers. I've kept that idea in mind with every decision I've made since founding the company.

Customer experience is, by far, the most important thing to me and my staff. When you work with us, we want you to know that you are being listened to, that we understand your concerns, and that our top priority is making sure you don't have to worry about your audio-visual equipment.

Our customers trust us to be their experts and we are happy to exceed their expectations.

- Darren Sussman, Owner