Two men standing in front of a DJ setup at an outdoor event during sunset, with a large crowd of people seated on the grass in the background.

“Customer experience is, by far, the most important thing to me and my staff.”

- Darren Sussman, Owner

About Reid
AV Services

Have you ever felt like you weren’t being heard?

These days, it seems like customer service is an afterthought.

Before I started Reid AV Services (then Reid Sound) in 1999, I didn't like the way employers I worked for treated me or their customers. I've kept that idea in mind with every decision I've made since founding the company.

Customer experience is, by far, the most important thing to me and my staff. When you work with us, we want you to know that you are being listened to, that we understand your concerns, and that our top priority is making sure you don't have to worry about your audio-visual equipment.

Our customers trust us to be their experts and we are happy to exceed their expectations.

- Darren Sussman, Owner

MEET THE TEAM

  • A man with red hair and a beard looking into the camera with a slight smile, wearing a gray button-up shirt, against a blurred purple and gray background.

    Darren Sussman

    Owner

  • Portrait of a woman with curly red hair wearing a black top and gold necklace smiling in front of a purple gradient background.

    Becky Chew

    General Manager

  • A woman with curly brown hair, wearing a septum piercing and earrings, in front of a blurred purple background.

    Rowen Bush

    Director of Operations

  • A man with glasses, short hair, and a beard, smiling at the camera, wearing a black zip-up jacket against a colorful purple and blue background.

    Joe Werner

    Director of Event Services

  • A young woman with long brown hair and a nose piercing smiling against a purple and blue blurred background.

    Emily Ginsburg

    Production Manager

  • Headshot of a man with brown hair, a beard, and green eyes, wearing a dark gray collared shirt against a purple and blue blurred background.

    Rob Habermann

    Project Manager

  • A smiling man with glasses, a beard, a girl's earring, and a shaved head, wearing a black shirt, against a blue and purple background.

    Austin Kalafsky

    Sr. Shop Technician

  • A man with long hair, a mustache, and a beard, wearing a tan baseball cap that says 'Buc-ee's,' and a black shirt, is smiling in front of a purple background.

    Jarod Danscuk

    Shop Technician

  • A young man with short brown hair smiling, wearing a black shirt, against a purple background.

    Travis Pawelek

    Shop Technician

  • A young man with short brown hair, blue eyes, and fair skin, smiling, wearing a black collared shirt, standing in front of a purple and blue gradient background.

    Andrew Kimock

    Shop Technician

  • A man with glasses, short brown hair, and a beard, smiling, wearing a black button-up shirt, with a purple-colored background.

    Matt Ploch

    Inventory Manager

  • Young woman with long brown hair smiling against a purple background.

    Alyssa McAvoy

    Operations Assistant

  • Smiling woman with shoulder-length brown hair wearing a black blazer and striped top, in front of a purple gradient background.

    Vanessa Owens

    Installations Assistant

  • A man with shoulder-length brown hair, a goatee, and mustache wearing a black button-up shirt against a purple curtain background.

    Paul McGee

    Sr. Show Technician

  • A man with glasses and short dark hair wearing a light gray button-up shirt, smiling at the camera, with a purple and blue blurred background.

    Chris Myers

    Sr. Show Technician

People gathered in an indoor sports arena, with technical equipment and cables in the foreground, and a logo that reads 'Rider' on the wall.