About Reid AV Services
Where It All Started
In 1999, founder Darren Sussman recognized a gap in the AV industry: clients wanted more than technical service. They wanted a partner who truly listened.
What began as Reid Sound has grown into Reid AV Services, built on one guiding belief: every client deserves to feel heard and supported by people who care about their success.
That principle still defines everything we do. We’ve evolved from a small regional sound company into a trusted provider of audiovisual production and integration, serving organizations across the East Coast and nationwide with precision, reliability, and care.
Have you ever felt like you weren’t being heard?
These days, it seems like customer service is an afterthought.
“Customer experience is, by far, the most important thing to me and my staff. When you work with us, we want you to know you’re being listened to, that we understand your concerns, and that our top priority is making sure you never have to worry about your AV equipment.”
Darren Sussman, Owner
Why We Do What We Do
We believe powerful experiences start with clarity. Our work helps people connect, communicate, and inspire through thoughtfully designed audiovisual systems.
From classrooms and boardrooms to concert halls and hospitals, every space has its own unique purpose. Our role is to design technology that feels invisible, letting your message take center stage.
Whether it’s a live event that demands precision or a permanent installation that needs to perform for years to come, our purpose stays the same: to create confidence through customer experience.
We had an extremely unique situation at our facility, and when Reid’s crew arrived, they helped steady the ship with their expertise and professionalism. They crew were able to highlight the tremendous talent here at WHRHS.
Working on a production is so much time, effort, and stress- being pulled in so many directions. With Reid here, I knew the sound was going to be excellent, and so I could fully focus on the students and all the other pieces of the production.
On behalf of Princeton University, I want to extend our sincere thanks for your outstanding services. We are very pleased with the recent A/V upgrade—the sound and picture quality are excellent, and the ease of use provided by the touch panel has made a significant difference in the room.
Our Commitment
Every project is a partnership.
At Reid AV Services, we go beyond installation and event execution to build long-term relationships grounded in trust, communication, and performance.
Our clients rely on us because we treat every space like our own—every cue, every connection, every detail handled with care and intention.
What That Means for You:
Transparent Communication: You’ll always know where things stand.
Responsive, Respectful Service: We listen first then act quickly.
Meticulous Quality Control: Every project meets the same high standards we hold ourselves to.
Behind every successful event or installation is a team that loves what they do. Our engineers, designers, production managers, and technicians bring decades of combined experience to each project, united by a shared commitment to excellence, creativity, and customer care.
